Turn feedback into a conversation
A review that gets a real reply says more than the review itself. Claimed, verified businesses on Trustkie can respond to any review, good or bad, in public — and the research is unambiguous about why that matters.
Why it matters
What the research says
88% vs 47%
of consumers would use a business that replies to all of its reviews, compared to just 47% for one that never responds.
BrightLocal, Local Consumer Review Survey 2025
89%
of consumers expect a business to respond to both positive and negative reviews.
BrightLocal, Local Consumer Review Survey 2025
64%
of consumers globally would rather buy from a responsive company than one that seems perfect.
Canvas8 / Trustpilot Trust Report, 2020
How it works
The mechanics
Reply to any review, publicly
Once your listing is claimed and verified, you can post a public reply to any review — an acknowledgment, a correction, or a fix, visible to everyone who reads it afterward.
Staff can still act on abuse
A reply that's abusive or off-topic gets removed the same way a review would — the point is a real response, not a loophole.
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Related perks
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